Refund policy
We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement.
We do not offer refunds or cash returns. We only offer a replacement in case the product is defective, damaged in transit, or you received the wrong item.
Unboxing Video — Mandatory
A clear, unedited unboxing video is compulsory for all replacement requests. The video must show the sealed package being opened for the first time, without any cuts or pauses, clearly showing the product condition, packaging, and any damage or mismatch. Replacement requests without a valid unboxing video will not be accepted, as this is our only way of verifying damage, defect, or mismatched items.
Eligibility for Replacement
To be eligible for a replacement, all of the following must be true:
-
The request is made within 7 days of receiving your order
-
You have a clear unboxing video showing the issue
-
The product is in its original packaging, with all seals, labels, and tags intact
-
The issue is due to one of the following:
-
Product received is damaged or broken
-
Product received is different from what was ordered (wrong item/wrong variant)
-
Product is defective or tampered with at the time of delivery
-
How to Request a Replacement
To start a replacement request, contact us at [your support email] within 7 days of delivery, along with:
-
Your order number
-
The unboxing video (unedited, clearly showing the issue)
-
Photos of the product and packaging
Once your request is reviewed and approved, we will arrange for pickup of the product and dispatch of the replacement. Items sent back to us without first requesting a replacement will not be accepted.
Damages and Issues
Please inspect your order carefully upon delivery. If your product is damaged, defective, expired, or incorrect, please contact us within 7 days with your unboxing video so we can resolve the issue quickly.
Non-Replaceable Items
Because our products are Ayurvedic pregnancy and maternal wellness items intended for personal health and consumption, the following cannot be replaced or returned once delivered, for health, safety, and hygiene reasons:
-
Products that have been opened, used, or have broken seals (e.g. face creams, roll-ons, powders, oils, herbal supplements)
-
Consumable or ingestible products (e.g. nutrition powders, herbal supplements) once the packaging seal is broken
-
Products without their original packaging, seal, or label
-
Sale, discounted, or offer items
-
Products where the issue is reported without an unboxing video
-
Requests made after 7 days of delivery
Change of Mind
We currently do not accept returns or replacements for change of mind, incorrect selection of product by the customer, or if the product does not suit individual skin/health needs. Please review product details carefully, or contact us before ordering if you need guidance on choosing the right product for your pregnancy stage.
Replacement Process & Timeline
Once we receive and verify your replacement request (including the unboxing video), we will notify you if it has been approved. If approved:
-
We will arrange pickup of the original product (where applicable)
-
Your replacement item will be dispatched within 5–7 business days
-
You will receive tracking details once the replacement is shipped